10:54AM October 11, 2018
Sun Outage occurs twice a year, around October and March. You may notice the effects of the solar outage — blocks or momentary freezing on your TV. You might even lose certain channels for a little while and experience some degree of tiling, pixelation, poor audio, or other reception issues. Unfortunately, there is nothing we can do to prevent the mighty sun from interfering with your live TV viewing. The outages should last no longer than 20 minutes per day. Your internet and/or phone service will not be affected. If you only experience interruptions in your television service during this month and the issues subside after a brief time, there is nothing you need to do. The time of the outage varies by which satellite a channel is using, but they are generally in the afternoon. If you notice a channel is out longer than about 20 minutes, please contact technical support at 877-430-5418.